Acceptable Use Policy
Last Updated: April 10, 2026
Introduction
This Acceptable Use Policy outlines acceptable use of the WillowVM platform. By using our Services, you agree to use them responsibly and in accordance with this policy. This policy is incorporated into and forms part of our Terms of Service.
Intended Use
WillowVM is designed for legitimate small and medium-sized businesses to automate voicemail processing, transcription, classification, and notification delivery.
Acceptable Uses
- Receiving and processing inbound voicemails from customers and prospects
- Automated transcription and urgency classification of voicemail messages
- SMS and email notification delivery to designated business contacts
- Voicemail review and management through the subscriber portal
- Call forwarding configuration to your dedicated Willow number
WillowVM processes inbound voicemails only. WillowVM does not place outbound calls, send marketing messages, or initiate any contact with callers.
Prohibited Uses
Greeting Content Violations
Your voicemail greeting must not contain or promote:
- S.H.A.F.T.: Sex, Hate, Alcohol, Firearms, Tobacco
- Illegal Activity: Anything violating federal, state, or local law
- Harassment: Threatening, abusive, or intimidating content
- Impersonation: Misrepresenting your business identity
- Fraud: Deceptive content designed to mislead callers
- Solicitation of Prohibited Products: Any product or service prohibited under this policy
WillowVM scans greeting content against a curated prohibited-word filter. Greetings that trigger the filter will be rejected.
Prohibited Industries
- Cannabis, CBD, kratom, or paraphernalia
- Gambling, lottery, or casino services
- Payday loans, high-interest lending, debt collection
- Debt consolidation or credit repair
- Cryptocurrency promotions or investment schemes
- Multi-level marketing or pyramid schemes
- Third-party lead generation
- Affiliate marketing (buying/selling consumer data)
- Political campaigns
- Adult content or services
- Prescription medication sales
- Telemarketing or cold outreach operations
System Abuse
- Using bots or scripts to manipulate the platform
- Attempting to bypass usage limits
- Sharing credentials with unauthorized users
- Attempting to decompile or extract platform code
- Excessive or malicious API requests
- Disrupting platform operations or other users
- Using your Willow number for purposes other than receiving voicemails
- Repeatedly submitting prohibited greeting content after rejection
Monitoring and Enforcement
WillowVM monitors voicemail greeting content, volume patterns, account access patterns, and notification delivery patterns.
Enforcement Actions
- Warning: Minor deviation — email notice, requirement to correct
- Greeting Removal: Prohibited content — reverted to default greeting
- Suspension: Moderate violation — temporary service pause
- Termination: Severe or repeated violations — permanent account closure, no refund
- Legal Referral: Illegal activity — report to authorities
Immediate Termination Without Warning
- Operating in a prohibited industry
- Greeting content containing SHAFT material
- Fraud or impersonation
- Any illegal activity
- Repeated submission of prohibited greeting content after warning
Reporting Violations
Email: support@willowvm.com — Subject: "Acceptable Use Violation Report"
Appeals
Email support@willowvm.com with subject "Appeal — [Your Business Name]" within 7 days. Appeals reviewed within 5 business days. Decisions are final.
Contact
Support: support@willowvm.com · willowvm.com
Registered Agent: Rank Capture Grow LLC, 201 Rue Beauregard, Ste. 202, Lafayette, LA 70508