LEGAL

Terms of Service

Last Updated: April 10, 2026

1. Introduction

Welcome to Rank Capture Grow LLC, operating as WillowVM ("WillowVM," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our AI-powered voicemail intelligence platform and related services (the "Services").

By accessing or using our Services, you ("Subscriber," "Client," "you," or "your") agree to be bound by these Terms. If you are using the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

If you do not agree to these Terms, you may not access or use the Services.

2. Service Description

WillowVM provides automated voicemail intelligence delivered through our AI-powered processing engine ("Willow") designed for:

The Services process voicemails left by callers on your dedicated Willow phone line. Callers interact with a standard voicemail greeting and leave a recorded message. Willow processes the recording after the caller hangs up — transcribing, classifying, and delivering the summary to your designated contacts. Willow does not interact with callers in real time and does not disclose its presence to callers.

3. Eligibility

4. Account Registration

To access the Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

5. Business Verification

WillowVM reserves the right to request business verification documents from you at any time, including government-issued identification, business registration documents, proof of business address, and EIN or tax identification verification.

If you are unable to sufficiently comply in a reasonable timeframe and in a manner deemed satisfactory by WillowVM, we reserve the right to suspend or terminate your access to the Services.

6. Voicemail Processing Terms

6.1 Voicemail Recording and Processing

Callers who reach your Willow phone line hear your voicemail greeting and voluntarily leave a recorded message. The recording is processed by Willow's AI engine after the caller hangs up. Willow does not interact with callers, does not respond to callers in real time, and does not make any disclosure to callers.

6.2 Voicemail Greeting Content

You are responsible for the content of your voicemail greeting. Your greeting must comply with all applicable laws and must not contain content prohibited under Section 8 of these Terms.

6.3 Transcription Accuracy

WillowVM does not guarantee that transcriptions are 100% accurate, complete, or error-free. The Services are not a substitute for personally reviewing your voicemails.

6.4 Phone Number Ownership

All telephone numbers provisioned through the Services are owned by and registered to Rank Capture Grow LLC. Subscriber receives a non-exclusive, non-transferable license to use the assigned number solely in connection with the Services for the duration of the active subscription. Upon termination, the assigned phone number is reclaimed and may be reassigned.

6.5 Audio Storage and Retention

Voicemail audio recordings, transcripts, and associated metadata are stored securely for the duration of your active subscription. Audio is stored encrypted at rest.

7. Subscriber Compliance Responsibility

You are solely responsible for ensuring that your use of the Services complies with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA), state privacy and consumer protection laws, industry-specific regulatory requirements, and mobile carrier terms and policies.

WillowVM provides the technology platform but does not provide legal advice.

8. Prohibited Uses

8.1 Prohibited Content (S.H.A.F.T.)

8.2 Prohibited Industries

9. Fees and Payment

9.1 Weekly License Fee

Access to the Services requires a paid license. The standard license fee is $89 per week per line.

9.2 Commitment Paths

52-Week Contract. $89/week billed as a recurring weekly subscription. Onboarding fee is waived. 52-week commitment period. If the Subscriber terminates before the commitment period ends, the Early Termination Fee applies. At the end of the commitment period, the Subscriber selects a new commitment path to continue service.

No Contract. $89/week billed as a recurring weekly subscription. Onboarding fee is paid upfront at deployment. No commitment period. Subscriber may cancel at any time with no Early Termination Fee.

Prepaid Annual. 52 weeks of service paid upfront at the annual license rate. Onboarding fee is waived. Auto-renews annually.

14-Day Trial. One-time payment covering setup and processing. Full access to the Services for 14 days. Trial is limited to one per business.

9.3 Fees

Setup Fee ($89) — We wire it for you. Twilio number provisioning, A2P registration, custom greeting configuration, contact seat routing, urgency tier assignment for your business type, and live test verification. A technician touches your account. You dial one code, and you're live. Five minutes. The $89 is the white-glove, hands-on-keyboard work to make your line operational. Non-refundable once deployment has begun.

Onboarding Fee ($799) — Access to the intelligence. This isn't a voicemail box. This is access to a deterministic classification engine that reads every voicemail in under 60 seconds, assigns severity, and routes it to the right person before your receptionist even checks her phone. 561 issues. 53 business types. Four urgency tiers. Carrier-grade compliance baked in. The $799 buys admission to infrastructure your competitor doesn't know exists. Waived for 52-Week Contract and Prepaid Annual paths. Paid upfront for No Contract path.

Early Termination Fee (ETF) — Applies only when the onboarding fee was waived at deployment. ETF equals the waived onboarding fee ($799 for 52-Week; $499 for Prepaid Annual). The ETF becomes due immediately upon notice of early termination.

9.4 Processing Fee

A processing fee of 3% per transaction applies to all payments. The processing fee is waived for Subscribers who provide a backup payment method. A backup payment method is a second valid credit or debit card on file. If the backup payment method is removed or expires without replacement, the 3% processing fee resumes.

9.5 Payment Terms

10. Data Ownership

You retain ownership of your voicemail recordings, transcripts, notification contact information, and business data. WillowVM acts as a service provider and processes your data solely to provide the Services.

WillowVM does not sell, rent, or share customer phone numbers or voicemail content with third parties for marketing or promotional purposes.

11. Intellectual Property

The Services, including all content, features, and functionality, are owned by Rank Capture Grow LLC and are protected by United States and international intellectual property laws.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WILLOWVM SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. WILLOWVM'S TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

The Services are provided "AS IS" and "AS AVAILABLE" without warranties of any kind.

WillowVM is not a replacement for 911 or emergency services. WillowVM does not guarantee the accuracy of voicemail transcriptions or urgency classifications.

13. Indemnification

You agree to indemnify, defend, and hold harmless Rank Capture Grow LLC from claims arising out of your use of the Services, your violation of these Terms, any applicable law, third-party rights, or any content in your voicemail greeting.

14. Termination

14.1 Termination by You

You may cancel your subscription at any time by providing written notice to support@willowvm.com.

14.2 Effect of Termination

Upon termination, your right to use the Services immediately ceases. You are responsible for deactivating call forwarding on your business phone. Upon cancellation, WillowVM will send an email with carrier-specific instructions to remove call forwarding. Failure to deactivate forwarding may result in unanswered calls being routed to a disconnected number. WillowVM is not responsible for calls lost due to forwarding that remains active after termination.

You may request export of your data within 30 days. Your Willow phone number may be released for reassignment after 45 days.

15. Governing Law

These Terms shall be governed by the laws of the State of Louisiana. Disputes shall be resolved exclusively in the state or federal courts located in Lafayette Parish, Louisiana. Any dispute resolution proceedings will be conducted only on an individual basis and not in a class action.

16. Contact Information

Legal / Registered Agent
Rank Capture Grow LLC, operating as WillowVM
201 Rue Beauregard, Ste. 202
Lafayette, LA 70508

Support: support@willowvm.com · willowvm.com

17. Related Policies

Privacy Policy · Acceptable Use Policy

18. Severability & Entire Agreement

If any provision of these Terms is held unenforceable, it shall be limited or eliminated to the minimum extent necessary. These Terms, together with our Privacy Policy and Acceptable Use Policy, constitute the entire agreement between you and WillowVM.